five months later continue to haven't obtained the take care of that was speculated to be buy but was not. Once we named customer provider they said it will are available in June... It can be March. Why it will require Pretty much a calendar year for 1 take care of is beyond me but they have to fix they manage replacement for accessories.

They cannot get an buy delivered punctually. The get dates ended up changed two times on inconvenient times. They said they were being going to provide and we waited over the 4 hour time slot.

I acquired a 3 piece living room set. All run. I also acquired the extended guarantee. Two on the 3 pieces stopped Performing within a yr. Bob's came out to look at The difficulty as well as technician told me it can be a common challenge, the parts acquire about two weeks to have and We'll agenda with you to acquire it repaired. Per month went by and I chose to get in touch with. They claimed they did not see an get for the parts and would have to be ordered. Informed me It will be many far more months. One more thirty day period went by. I called again. Now I'm informed the parts were back purchased and might be An additional two months. Two weeks glided by and was instructed they did come back into stock but were being fulfilled by Many others that had been waiting around. It is backordered all over again. I decided to Visit the BBB since it was pretty much April. Bobs responded that the pieces were being backordered and might be repaired by the end of April. May well came and continue to no word from Bobs so I reopened the BBB. Now they gave me the day of June. June arrived and went and no word from Bobs. So I reopened the case. I asked For the reason that aspect wasn't accessible, could they replace the two pieces of home furnishings. They agreed and said It could be sent in a couple weeks. Per month glided by and practically nothing. Reopened the BBB case once again. And was told that the home furnishings was back purchased until finally September. I reluctantly agreed to attend. September came an went. No Bobs. I reopened the BBB case they usually mentioned the home furniture was nonetheless backordered with no fulfillment day. I requested they refund my revenue and take away the home furnishings. They rejected that but did give store credit score. We went to Bobs to find out what home furniture they'd. To my shock they had our furniture nonetheless in the showroom. The value was now $1000 higher than once we acquired it. I inquired regarding the Guide Model of your home furnishings (Value distinction was even now $500 a lot less than the run versions.

Initial and very last time I established foot at this place. Salesman Jonathan did not satisfy our expectations or was not a person little bit educated within the objects I had been inquiring about. I went in in hopes of purchasing a sectional sofa established. My wife and I favored one particular very much and I used to be willing to pay out in hard cash but number just one Jonathan gave me an incorrect cost of $two hundred much more. Jonathan basically mentioned he was sorry but could not modify the quoted cost.

One of several guys mentioned to buy distinct couches that they might Develop In the dwelling?. So they want you to get what they want not what you would like??? They had been discussing how heavy the couches had been and that it was a 5th flooring. That was the true rationale they did not wish to do the supply. Shame on Bobs for choosing these lazy supply persons. If you cannot do the job find something else to perform. The couches I'm changing are from Bobs at the same time they usually were larger than The brand new types I purchased they usually sent them with no trouble. Bob may be a great dude but his staff surely suck. Try to avoid this place.

With a target minimal priced merchandise, most customers like Bob's selection, but there are many problems about durability, perceived quality, and shipping and delivery occasionally.

I asked with the mobile phone number for your Lombard store but he gave me a number that was incorrect. I called back all over again, A further forty minutes, this time Adrian was pretty beneficial. I instructed him I required a supervisor, or I had been going to the Lombard store And that i did not think Bob would respect me conversing with his customers about his customer company. Adrian did simply call me back and arrangements were being made for a pick up Sept. 5th and also the mattresses needed to be in plastic. Agreed. We found out our village would get the mattresses so we organized for them to select up the mattresses. We termed Bob's Customer Support, Yet another 50 moment hold out and told them to terminate the pick up. We ended up informed that can be mentioned. Arrive Sept. fifth, Bob's staff comes to get the mattresses, only they arrived to try and do a set-up, not get the mattresses. We explained we by now cancelled the pick up. This can be what happens if you employ the service of persons from other international locations to accomplish your customer support. I'd personally for Bob to find out that I don't Consider I will look at One more purchase from Bob's Home furnishings And that i will definitely convey to my family members, good friends and neighbors concerning the customer provider. In fact, if I'm within the Lombard community, I just may perhaps come up with a visit and demonstrate the procedure to probable potential buyers. Thanks, Bob for many of the inconvenience.

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I'd a Terrible expertise working with Bob's customer company consultant after I made a acquire at Bob's furniture store across get more info the street from Kings plaza in Brooklyn, NY. I usually shop at Raymor and Flanagan but chose to attempt Bob out. I purchased a sectional couch for nearly 2 thousand dollars. I also obtained a Bed room set for my son. I obtained the additional protection with the sofa, as it was highly suggested from the consultant at enough time of buy. A month back, I observed a small rip between the side on the couch. Upon even more investigation, it was observed to be a seam separation. This was communicated for the customer provider consultant as I attempted to file a claim. A week later on, an incredibly unprofessional guy arrived-by and looked at the couch. He stated that it had been a seam separation but it surely looked like another person did it.

While they may be the commonest wildcat in North The usa, these elusive, nocturnal animals are almost never viewed by individuals.

Although most customers such as the styles and big choice of funds-focused offerings, there were some issues at times, including issues with shipping and delivery, perceived quality, and wishing for a more lenient return coverage.

Extremely bad customer provider. I was in the store for a minimum of 50 % an hour in advance of a salesperson even looked my way. None of the team, and there have been a good amount of them hanging out, at any time asked if they may assist me. Won't ever go back.

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